Frequently Asked Questions

Can’t find the answer here? DM us on social media or use the form below and we’re ready to help.


Do we deliver?

Yes we do, within Muscat city limits.


What is the refund policy?

– Request for refund must be communicated in writing (via email) within 14 working days from date of purchase.
– Used products cannot be refunded.
– It usually takes about 5-7 working days to process refunds, once the refund request has been received and processed.

What is the exchange policy?

– You may exchange any product purchased within 30 calendar days from delivery date.
– Products must be returned in original purchase condition, including packaging.
– Used/opened products will not be exchanged

Payment options

What payment options are offered?

 – PayPal (
 – Pay on delivery
 – T/T Transfer
  National Bank of Oman
  Tarek & Murtadha Trading LLC
  A/C #: 1065-0123722-002

Order cancellation

When can I cancel my order/booking?

For product purchases, orders may be cancelled at any time where cash on delivery option is selected. In case of delivery, you may cancel your order free of charge any time prior to dispatch.

For Tours / Rentals, cancelation is free of charge up to 48 hours prior to the booking time.

Gift vouchers

What can I use the voucher for?

You may use the voucher to redeem any product or service from SurfSup.

Can I use the voucher to conduct multiple transactions?

Yes, with the following conditions:
– A minimum of 30% of voucher value must be redeemed per transaction, with a minimum voucher value of OMR 80 (~USD 200)
– The voucher must be redeemed within the voucher validity period stated on the voucher
– Vouchers cannot be exchanged/redeemed for any cash value


Can I customize a product?

Yes, some products are customizable, subject to minimum order per product type/design. Please send us a message for more details.

Bulk orders

What are the rates for bulk order?

If you’re interested in placing a bulk order, please email or call our bulk sales manager, Tarek, at +968 92409118 /
Please note that bulk orders cannot be placed through our website.

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